Privacy Policy

1. Information we collect

When you contact us, request a custom quote, or request a free digital design proof, we may collect information you choose to provide, such as your name, company or organization, email address, phone number, requested quantity, event date, award preferences, project notes, and other details needed to respond to your inquiry.

If you upload a logo, artwork, or other reference file, we receive and process that file so our team can review your request and prepare the requested proof or quotation. Please only upload materials you are authorized to share.

Our website may also collect technical information such as browser type, device information, pages viewed, approximate location derived from network information, and website usage data.

2. How we use information

We use inquiry information to respond to questions, prepare quotations and design proofs, communicate about potential or active orders, coordinate production and delivery discussions, improve our website, protect our business, and comply with applicable legal obligations.

We may use submitted contact details to follow up about the specific request you made. We do not describe this as consent to unrelated marketing; you can ask us to stop non-essential follow-up at any time.

3. How information is shared

We may share information with service providers who help operate the website and handle inquiries, such as website hosting, email delivery, analytics, and workflow or customer-inquiry processing providers. These providers may process information only as needed to provide their services to us.

Inquiry details may be routed to our team by email and through internal workflow systems so that we can respond. We may also disclose information when required by law, to protect rights and safety, or in connection with a business reorganization.

We do not sell personal information for money. This policy does not make promises about services or practices outside our control.

4. Cookies and analytics

Our website uses Google Analytics to understand website traffic and improve the visitor experience. Analytics technologies may use cookies or similar identifiers to collect usage information. You can manage cookies through your browser settings and may use available Google controls to limit analytics collection.

5. Uploaded artwork and design files

Files you submit are used to evaluate your inquiry and, where requested, prepare a digital design proof or discuss a custom award. Do not submit confidential, sensitive, or third-party material unless you have permission to do so.

Please contact us if you need to replace or request deletion of a file you submitted. We may retain limited records where reasonably necessary to document an inquiry, fulfill a request, resolve a dispute, or meet legal obligations.

6. Data security and retention

We use reasonable administrative and technical measures intended to protect information. No website, email transmission, or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably needed for the purposes described in this policy, including responding to inquiries, maintaining business records, resolving disputes, and meeting legal requirements.

7. Your choices and privacy rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain processing. These rights are subject to applicable law and exceptions.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

8. Children

Our website and services are intended for businesses, organizations, and adults making award inquiries. We do not knowingly collect personal information directly from children under 13.

9. Third-party websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact us

For privacy questions or requests, email orders@bestcrystalawards.com or use our contact page.